Terms and Conditions

1. INTRODUCTION

These Terms and Conditions ("Terms") govern your use of www.billori.com, website operated by THE CART N SHOP CO. ("Company"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Website.

2. DEFINITIONS

- Content: Any information, text, graphics, images, logos, audio, video, or other materials displayed, posted, or otherwise made available on the Website.

- User: Any person who accesses or uses the Website.

- Product: Any item offered for sale on the Website.

- Order: A request by a User to purchase a Product from the Company.

3. USER CONDUCT

You agree to use the Website only for lawful purposes and in accordance with these Terms. You may not:

Violate any applicable laws or regulations.

Infringe on the rights of any third party, including intellectual property rights and privacy rights.

Transmit any harmful content, such as viruses, malware, or spyware.

Tamper with the Website or its operation.

Use the Website for any commercial purpose without the express written permission of the Company.

Impersonate any person or entity or misrepresent your affiliation with any person or entity.

4. INTELLECTUAL PROPERTY

The Website and its Content are the property of the Company or its licensors and are protected by Indian copyright and other intellectual property laws. You may not reproduce, modify, distribute, or commercially exploit the Website or its Content without the express written permission of the Company.

5. ORDERS AND PAYMENT

- To place an Order, you must be of legal age to enter contracts and have a valid payment method.

- All Orders are subject to availability and confirmation by the Company.

- You are responsible for all taxes and other charges associated with your Order.

- The Company reserves the right to refuse or cancel any Order at its sole discretion.

6. DELIVERY AND EXCHANGE

Delivery times and costs will be displayed on the Website.

You may exchange a product as per terms mentioned on product catalogue after receipt the Product is in its original condition and packaging.

You are responsible for the cost of returning the Product.

7. DISCLAIMERS

The Website and its Content are provided "as is" and without any warranties of any kind, express or implied. The Company disclaims all warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

The Company does not warrant that the Website will be uninterrupted, error-free, or secure. The Company is not responsible for any damages or losses arising from your use of the Website.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by law, the Company will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website.

9. INDEMNIFICATION

You agree to indemnify and hold harmless the Company and its officers, directors, employees, agents, and licensors from and against all claims, losses, damages, liabilities, costs, and expenses (including attorneys' fees) arising from or relating to your use of the Website.

10. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts of NEW DELHI for any dispute arising out of or relating to these Terms.

11. TERMINATION

The Company may terminate your access to the Website at any time and for any reason.

12. CHANGES TO TERMS

The Company may revise these Terms at any time by posting the amended Terms on the Website. Your continued use of the Website following the posting of the amended Terms constitutes your acceptance of the amended Terms.

13. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and the Company regarding your use of the Website.

Company Policies

Shipping Policy

This Shipping Policy outlines the terms and conditions for delivering your orders placed on our website. Please read this Policy carefully before placing your order. By placing an order, you agree to be bound by the terms and conditions of this Policy.

SHIPPING METHODS:

We offer a variety of shipping methods to meet your needs and budget. The available methods estimated delivery times, and associated costs will be displayed at checkout based on your location and order value. Some commonly used methods in India include:

STANDARD DELIVERY: Estimated delivery within 07 business days. Available pan-India through reliable courier partners.

SHIPPING COSTS:

Shipping costs are calculated based on the weight, size, and destination of your order. We offer free shipping on orders exceeding a certain value, which will be clearly stated on the website. Additionally, specific promotions or coupons may offer free shipping for a limited time.

DELIVERY TIMELINES:

Estimated delivery times are provided at checkout and displayed on the product pages. These are based on the chosen shipping method and the location of the recipient. Please note that these are estimates and may be affected by unforeseen circumstances such as weather conditions, holidays, or courier delays.

ORDER TRACKING:

Once your order ships, you will receive a tracking number via email and SMS. You can use this number to track the progress of your shipment on the courier's website.

INTERNATIONAL SHIPPING:

We may not offer international shipping at this time. Please check the product page or contact us for inquiries about specific products.

DELIVERY RESTRICTIONS:

Certain products may have restrictions on delivery due to size, weight, or content. These restrictions will be clearly indicated on the product page.

EXCHANGES:

Our exchange policy is separate from this Shipping Policy. Please refer to our dedicated Exchange Policy page for full details.

CLAIMS AND DAMAGES:

In the unlikely event that you receive a damaged or incorrect item, please contact us within 02 Days of delivery. We will work with you to resolve the issue as quickly as possible.

CHANGES TO SHIPPING POLICY:

We may revise this Shipping Policy from time to time. The most current version of the Policy will be posted on this page. We encourage you to review the Shipping Policy regularly for any changes.

CONTACT US:

If you have any questions about this Shipping Policy, you may visit our contact us page and generate query.

Refund and Exchange Policy

CANCELLATION & RETURNS:

Cancellations are possible only until the order is dispatched from us. Please mail us at our e-mail id for any assistance. Please note that no cancellation will be allowed once any product of the order is shipped.

RETURNS POLICY:

Every product including jewellery is exclusive and handpicked and hence the chances of a bad quality/defective product is almost nil. We get the jewellery manufactured and only then put it up for picture and sale so to make sure our customers receive exactly what they see on the website.

Hence there are strictly NO REFUNDS

EXCHANGE POLICY:

1) Exchanges will be accepted only if the product is completely damaged in transit or completely different from what was ordered. The customer should inform us of the issue within 02 Days of the receipt of the product for us to accept the exchange. For Minor color, design variations, in the products from the photograph shared on the website it would NOT be eligible for an exchange. We will dispatch the order ONLY if we have got the same product as ordered by you else, we will NOT ship the order.

2) Please note that for any minor damage or defect like pearl missing, twisted chain, small bent in the earring stem, Necklace link opened while transit we will attend to immediately and replacement with same item(intact) will be provided without any additional charges. For all such minor issues like one stone chipped out, pearl missing, twisted chain, string attachment coming out (the string or rope is coming out of necklace) etc, NO refund is applicable. Company /Management will have the final say on decision of exchange and replacement.

3) For any other return reason NOT stated above there will be NO refunds in any case without any exceptions. For the same a credit note will be issued to the customer. Company Management decision is final in all respect.

4) The returned product will be picked by us at our cost within 7 working days of receipt of the complaint.

5) The credit note/ exchange will be processed only after the original product is received back to us in a saleable condition

6) Replacement of a returned product is subject to availability of stock. If the product is out of stock, the customer will be given a credit note of the amount to apply on their next purchase.

7) Sale items can only be exchanged during the sale period. Once the sale period is over the products cannot be exchanged. Sale items if exchanged will be done on MRP-to-MRP basis. That is MRP of the product being exchanged and the MRP of the new selected product in considered and the difference amount needs to be paid. Exchange is not done of the discounted price.

8) STRICTLY No Return No Exchange will be applicable on discounted sale products

Kindly inform us of the issue with the product image by email. Mail us at written at our e mail id.

Privacy Policy

Effective Date: 2024-12-03

1. INTRODUCTION

This Privacy Policy ("Policy") explains how THE CART N SHOP CO., registered under the laws of India with registered address at New Delhi ("we", "us", or "our"), collects, uses, discloses, and protects your personal information when you visit and use our website, www.billori.com ("Website").

2. INFORMATION WE COLLECT

We may collect the following types of personal information from you:

Information you provide: This includes information you provide when you create an account, place an order, subscribe to our newsletter, or contact us. This may include your name, email address, phone number, delivery address, billing address, payment information, and any other information you choose to provide.

Information we collect automatically: When you visit and use our website, we may automatically collect certain information, such as your IP address, browser type and language, operating system, date and time of access, pages visited, and actions taken on the Website. We may also use cookies and similar technologies to collect information about your browsing activity and preferences.

Information from third parties: We may also receive information about you from third parties, such as social media platforms or marketing partners.

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

-To process and fulfil your orders.

-To create and manage your account.

-To provide you with customer service and support.

-To send you promotional emails and offers, with your consent.

-To personalize your experience on the Website.

-To improve the Website and our services.

-To comply with legal and regulatory requirements.

4. SHARING YOUR INFORMATION

We may share your personal information with the following third parties:

Service providers: We may share your information with service providers who help us operate the Website and provide our services, such as payment processors, shipping companies, marketing and advertising partners, and customer service providers.

Legal requirements: We may disclose your information if we are required to do so by law, such as in response to a court order or subpoena.

Business transfers: We may disclose your information if we are involved in a merger, acquisition, or other business transaction.

5. DATA SECURITY

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

6. YOUR CHOICES AND RIGHTS

You have the following rights in relation to your personal information:

-To access and update your information.

-To withdraw your consent to the processing of your information.

-To object to the processing of your information.

-To request deletion of your information.

-To file a complaint with the data protection authorities in India.

-To exercise any of these rights, please contact us at our company e mail id.

7. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to track your activity on the Website and to hold certain information about you. You can set your browser to refuse cookies or to alert you when a cookie is being sent. However, if you turn off cookies, you may not be able to use all the features of the Website.

8. LINKS TO OTHER WEBSITES

The Website may contain links to other websites. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites before you provide any information to them.

9. CHANGES TO THIS POLICY

We may update this Policy from time to time. We will post any changes on this page. We encourage you to review this Policy periodically for the latest information.

10. CONTACT US

If you have any questions about this Policy, you may visit and generate query from our contact us page

11. ADDITIONAL INFORMATION FOR INDIAN USERS

This Policy is subject to the provisions of the Information Technology Act, 2000 and the rules made thereunder, as amended from time to time. We will comply with all applicable Indian laws and regulations relating to the collection, use, and disclosure of personal information.