CANCELLATION & RETURNS:

Cancellations are possible only until the order is dispatched from us. Please mail us at hello@billori.com for any assistance. Please note that no cancellation will be allowed once any product of the order is shipped.

RETURNS POLICY:

Every product including jewellery is exclusive and handpicked and hence the chances of a bad quality/defective product is almost nil. We get the jewellery manufactured and only then put it up for picture and sale so to make sure our customers receive exactly what they see on the website.

Hence there are strictly NO REFUNDS

EXCHANGE POLICY:

1) Exchanges will be accepted only if the product is completely damaged in transit or completely different from what was ordered. The customer should inform us of the issue within 02 Days of the receipt of the product for us to accept the exchange. For Minor colour, design variations, in the products from the photograph shared on the website it would NOT be eligible for an exchange. We will dispatch the order ONLY if we have got the same product as ordered by you else, we will NOT ship the order.

2) Please note that for any minor damage or defect like pearl missing, twisted chain, small bent in the earring stem, Necklace link opened while transit we will attend to immediately and replacement with same item(intact) will be provided without any additional charges. For all such minor issues like one stone chipped out, pearl missing, twisted chain, string attachment coming out (the string or rope is coming out of necklace) etc, NO refund is applicable. Company /Management will have the final say on decision of exchange and replacement.

3)  For any other return reason NOT stated above there will be NO refunds in any case without any exceptions. For the same a credit note will be issued to the customer. Company Management decision is final in all respect.

4) The returned product will be picked by us at our cost within 7 working days of receipt of the complaint. 

5) The credit note/ exchange will be processed only after the original product is received back to us in a saleable condition

6) Replacement of a returned product is subject to availability of stock. If the product is out of stock, the customer will be given a credit note of the amount to apply on their next purchase.

7)  Sale items can only be exchanged during the sale period. Once the sale period is over the products cannot be exchanged. Sale items if exchanged will be done on MRP-to-MRP basis. That is MRP of the product being exchanged and the MRP of the new selected product in considered and the difference amount needs to be paid. Exchange is not done of the discounted price.

8) STRICTLY No Return No Exchange will be applicable on discounted sale products 

Kindly inform us of the issue with the product image by email. Mail us at returns at hello@billori.com

Please return the package in the original packing including price tags, labels, original packing, freebies, and accessories.